Shipping, Refunds, Return Policies
SHIPPING POLICY
Thank you for shopping with Roasted Hemp Co. This Shipping Policy outlines important information regarding the shipment of products purchased from our e-commerce store. Please read this policy carefully before placing an order. By placing an order, you agree to comply with the terms and conditions outlined below.
1. Order Processing Time
1.1. After you make a purchase, our team will swiftly process and prepare your order for shipment. Please note that our processing days are Mondays and Thursdays. Once your order is processed at our warehouse, you can typically expect a 2-day shipping duration (excluding holidays).
1.2. Please note that during peak seasons or promotional periods, order processing times may be slightly longer than usual. We appreciate your understanding and patience.
2. Shipping Methods and Delivery
2.1. We offer priority shipping via USPS to deliver your order. We do not ship to Oregon or California.
2.2. The available shipping methods may vary depending on your location and the products you have ordered.
2.3. Once your order is processed, estimated delivery times for each shipping order will be provided with a tracking number. Please note that these are estimated times and not guaranteed delivery dates.
2.4. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to monitor the progress of your shipment.
3. Shipping Costs
3.1. Shipping costs for orders within the continental United States are a flat rate of $8 for priority shipping. Please note that rates may vary for shipping to Alaska and Hawaii.
3.2. We offer free priority shipping for orders over $100 within the continental United States. This is subject to change.
4. International Shipping
4.1. We do not offer international shipping.
5. Order Tracking
5.1. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s website.
5.2. You can use the tracking number to monitor the status and progress of your shipment.
5.3. If you have any questions or issues regarding the tracking of your order, please contact our customer support team for assistance.
6. Shipping Restrictions
6.1. Some products may have specific shipping restrictions due to their nature, size, or destination regulations. Any applicable restrictions will be communicated on the product page.
6.2. We reserve the right to cancel or modify orders that violate shipping restrictions or pose logistical challenges. In such cases, we will notify you and provide a full refund if applicable.
7. Undeliverable Packages
7.1. In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to claim the package from the carrier’s designated location, it may be returned to us.
7.2. If a package is returned to us as undeliverable, we will contact you to arrange for re-delivery. Additional shipping fees may apply.
7.3. If you do not wish to proceed with re-delivery, a refund may be issued for the product(s) within the returned package, excluding the original shipping costs.
8. Shipment Damage or Loss
8.1. We take great care in packaging and shipping our products to ensure they arrive in excellent condition.
8.2. In the rare event that your order is damaged or lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue.
8.3. For damaged items, please provide detailed photographs of the packaging and the damaged product(s) to assist in the claims process.
If you have any questions or concerns regarding our Shipping Policy, please contact us at [email protected] or through our website’s contact form.
RETURNS AND REFUNDS POLICY
Thank you for shopping with Roasted Hemp Co. We strive to provide exceptional products and services to our customers. This Returns and Refunds Policy outlines our general guidelines, as well as special circumstances, for returns and refunds. Please read this policy carefully before making a purchase. By placing an order, you agree to comply with the terms and conditions outlined below.
1. Returns Eligibility
1.1. All sales are final. We generally do not accept returns or offer refunds unless under exceptional circumstances.
1.2. We understand that certain situations may require alternative solutions. If you believe you have a special circumstance that warrants a return or refund, please reach out to us and explain your situation within 1 week of receiving your product. We will carefully review your request and try to work with you to find a satisfactory resolution.
2. Special Circumstances
2.1. In some cases, we may agree to arrange alternative solutions, such as a return, exchange, or store credit, under specific circumstances.
2.2. If you believe you have a special circumstance, please contact our customer support team with a detailed explanation of your situation within 1 week of receiving your product.
2.3. We will carefully consider your request and respond in a timely manner to discuss the available options.
3. Damaged or Defective Items
3.1. If you receive a damaged or defective item, please contact our customer support team immediately, providing detailed information and supporting photographs.
3.2. We may request additional information or evidence to assess the damage or defect.
3.3. If the item is eligible for a return or replacement, we will provide instructions for the return process, including any prepaid shipping labels, if applicable.
3.4. Upon receiving the damaged or defective item, we will inspect it and process the refund or offer a replacement, depending on product availability and your preference.
4. Exchanges
4.1. In general, we do not offer direct exchanges for returned items. If you wish to exchange a product, please follow the returns process outlined in section 2 and place a new order for the desired item.
5. Non-Returnable Items and Final Sale
5.1. All sales are considered final, and we do not accept returns or offer refunds unless under exceptional circumstances.
5.2. Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable and non-refundable unless they arrive damaged or defective.
6. Return Shipping
6.1. If we agree to a return under exceptional circumstances, you will be responsible for the return shipping costs, unless the return is due to an error on our part or a damaged/defective item.
6.2. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.